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Frequently Asked Questions

Return/Refund Policy

Return Policy

All sales are final. Returns will not be accepted unless the items are defective or damaged. To return a damaged/defective item, you must contact us within 3 days of delivery. Item(s) must be returned within 10 days. The customer is responsible for return fees. If you are entitled to a replacement or refund, we will replace the product, or refund the original method of payment. If your item is lost or damaged during transit, please get in contact with us at rfbymariola@gmail.com and we will file a claim and get you a replacement.
PLEASE NOTE THAT – if you are receiving a refund for any reason your shipping fees are non refundable. Once your order has been processed and shipped it can’t be cancelled and/or returned.

Will I receive a full refund for an item that was shipped back to the seller?

If a correction is made before I ship oy the item that is great. If I ship the item and you notify me once the package is in transit, it will need to be sent back to me. Once I receive it and you would like me to ship it back to you than you are responsible for any shipping fees. If you no longer wish to receive your item and you wish to get a refund you will receive one minus any fees associated with the return and shipping fees are non refundable. If you received free shipping than shipping fees will be deducted from your refund. Return fees vary based on package size and destination. A refund can’t be issued until I receive the item. This can take a few weeks.

Do you do custom furniture?

yes I do, please contact me to get a quote and more information.

How do you apply transfers?

Here is a video from redesign by prima to show you how. If you still have questions please contact me.

 

Do you sell in Canada / USA / world wide?

Yes I sell my items in Canada. I also ship to the USA and to most countries World wide.

I placed an order and still haven’t received it?

Depending on when you placed your order delivery times vary. Please take into consideration that long weekends and holidays may extend these time frames. 

2-9 business days in Canada; 

2-4 business days in USA, 

2-22 business days Everywhere else

Where do you get your decals / transfers from?

You can find those in my shop.